The following is a summary of the components that make up water charges:

A targeted rate is required to meet approximately 20% of rates revenue needed for fire-fighting supply and will be levied upon each serviced property.

A further targeted rate, by way of a uniform annual charge (UAC), is set on each serviced property to provide 60% of rates revenue needed for the general water supply service.

The remainder (approximately 20%) is made up from income received from commercial properties charged through water meters.

Note:

Where the rating unit can be, but is not supplied with water and is situated within 100 metres of any part of the water works, (“a serviceable property”) a charge of 50% of the full charge will be made.

For more information please see the Funding Impact Statement in the current Annual Plan and Water Supply Bylaw in the Resource & Links section.

Types of Supply

In general there are two types of water supply to properties, as follows:

  • Ordinary supply – The supply of water to a premise which is used solely for domestic use in a
    dwelling unit including garden watering and the responsible use of a hose.
  • Extraordinary supply – All supplies where the definition for Ordinary supply does not apply.

Notes:

  1. Refer to our Water Supply Bylaw for comprehensive definition of supplies in the Resource & Links section.
  2. All revenue meters belong to the property owner who is responsible for maintenance and replacement of revenue meters.

Common enquiries received by Council include:

Water Wastage

Q   A neighbour has a sprinkler going during the day (or at times) when they are not supposed to be using it

A   Click here to review our water restrictions 

Q   A neighbour has an underground water leak on their property.

A   Click here to report it to Council online or contact council on (04) 527 2169

Q   A neighbour has an outside tap on their property that continuously leaks wasting water.

A   Click here to report it to Council online or contact council on (04) 527 2169

Q   The water toby at my address is leaking.

A   Click here to report it to Council online or contact council on (04) 527 2169

Water Usage

Q   What restrictions are there on watering gardens?

A    Click here to read our water restriction page

Q   When can I use a sprinkler to water my lawn or garden?

A   Garden water restrictions apply all year round in Upper Hutt and in drought circumstances, click here to read more

If you have a matter that does not require an immediate response please email us, alternatively call 527 2169 during normal business hours or report your concern to our after hours service.

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Last updated on 03 Jul 2017